cvbaji Privacy Policy

1 Who We Are and How to Contact Us

cvbaji is an online casino and sports betting platform operating at cvbaji.net, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. For the purposes of this Privacy Policy, cvbaji acts as the data controller responsible for your personal information.

If you have any questions, concerns, or requests relating to your personal data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly through the cvbaji platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days.
• Operating hours: Bangladesh Standard Time (BST, UTC+6), all year round.

2 What Personal Data We Collect

cvbaji collects personal data only where there is a clear and lawful reason to do so. The categories of personal data we may collect are set out below, along with the circumstances in which each category is gathered.

3 How We Use Your Personal Data

cvbaji processes your personal data for the following specific purposes. Each purpose is supported by a lawful basis as described below:

• Account creation and management: To register your account, verify your identity, and maintain your player profile. Lawful basis: performance of a contract.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank transfers, and to comply with anti-money-laundering obligations. Lawful basis: performance of a contract and legal obligation.
• Customer support: To respond to enquiries, resolve complaints, and improve the quality of our support services. Lawful basis: legitimate interests.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and prohibited conduct as defined in our Terms & Conditions. Lawful basis: legitimate interests and legal obligation.
• Responsible gaming compliance: To enforce deposit limits, session controls, and self-exclusion requests, and to identify players who may require additional safeguarding measures. Lawful basis: legal obligation and legitimate interests.
• Service improvement: To analyse platform usage patterns, diagnose technical issues, and improve the cvbaji product for all players. Data used for this purpose is aggregated and anonymised wherever possible. Lawful basis: legitimate interests.
• Marketing communications: To send you promotional offers, bonus notifications, and news about cvbaji — only where you have consented to receive such communications. You may withdraw consent at any time by updating your notification preferences or contacting support. Lawful basis: consent.
• Legal and regulatory compliance: To meet any obligations imposed by applicable law, including record-keeping requirements. Lawful basis: legal obligation.

4 Cookies and Tracking Technologies

The cvbaji platform uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and collect anonymised usage analytics. The following types of cookies are used:

• Strictly necessary cookies: Required for core platform functionality, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limits you have set on your account.
• Analytics cookies: Collect anonymised data about how players navigate and interact with the cvbaji platform. This data helps us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Performance cookies: Monitor platform response times and error rates to ensure a stable, high-quality experience for all players across Bangladesh.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. Strictly necessary cookies are always active and cannot be turned off through browser settings.

5 Sharing Your Personal Data

cvbaji does not sell or rent your personal data to any third party. We may share your data with carefully selected third-party partners only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and banking partners — solely to facilitate the processing of your deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with applicable data protection standards.
• Identity verification providers: To fulfil our Know Your Customer (KYC) obligations, we may share identity documents with accredited verification service providers. These providers process your data only for the purpose of confirming your identity and are prohibited from using it for any other purpose.
• Game software providers: Technical data such as your session ID may be shared with game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to facilitate gameplay, ensure game integrity, and resolve disputes. No data beyond what is technically necessary is shared.
• IT and platform infrastructure providers: Cloud hosting, security monitoring, and content delivery partners may have limited access to technical data for the purpose of maintaining platform performance and security. All such partners operate under strict data processing agreements.
• Legal and regulatory authorities: cvbaji may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in response to a legitimate legal request. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties with whom cvbaji shares personal data are required to maintain appropriate technical and organisational security measures and to process data only for the purposes for which it was shared.

6 Data Retention

cvbaji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations.

• Active accounts: Personal data associated with an active cvbaji account is retained for the duration of the account relationship plus a minimum of five years following account closure, to meet record-keeping obligations.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of seven years from the date of the transaction.
• Identity verification documents: KYC documents are retained for a minimum of five years following the completion of verification or account closure, whichever is later.
• Support communications: Customer support transcripts and email correspondence are retained for three years from the date of the interaction.
• Inactive accounts: Where an account has been inactive for 12 consecutive months and the player has not responded to a reactivation notice, personal data may be anonymised after the retention period described above has expired.

Where data is no longer required and no legal obligation requires its continued retention, cvbaji will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

7 Data Security

cvbaji takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including identity documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a specific operational need can access personal data.
• Regular security audits and penetration testing to identify and remediate potential vulnerabilities.
• Multi-factor authentication requirements for internal system access by cvbaji staff.
• Automated fraud detection and anomaly monitoring systems that flag unusual account activity in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, cvbaji will notify affected players and take all necessary steps to contain and remediate the breach as quickly as possible.

8 Your Data Rights

As a cvbaji player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all rights requests within 30 days.

9 Children's Privacy

The cvbaji platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or store personal data from any person under the age of 18. Our account registration process includes an age declaration requirement, and we enforce identity verification to confirm eligibility.

If you are a parent or guardian and believe that a minor in your care has registered on the cvbaji platform or submitted personal data without your knowledge, please contact our support team immediately at [email protected] or via live chat. We will investigate the matter promptly, suspend the account, and delete the associated personal data.

cvbaji also provides responsible gaming tools — including deposit limits and self-exclusion — to support adult players in managing their gambling behaviour. For full details, please visit our Responsible Gaming page.

10 International Data Transfers

The cvbaji platform primarily serves players in Bangladesh, and personal data is stored and processed in a manner consistent with the operational requirements of providing services to this market. Where it is necessary to transfer personal data to third-party service providers operating outside of Bangladesh — for example, cloud infrastructure providers or game software vendors — cvbaji ensures that such transfers are subject to appropriate safeguards.

These safeguards may include contractual clauses requiring the recipient to apply equivalent data protection standards to those applied by cvbaji, or other mechanisms that provide an adequate level of protection for your personal information. cvbaji does not transfer personal data internationally except where operationally necessary and where appropriate protections are in place.

11 Links to Third-Party Platforms

The cvbaji platform may reference third-party payment services (such as bKash, Nagad, and Rocket) in the context of deposit and withdrawal instructions. These payment services operate independently and are governed by their own privacy policies. cvbaji is not responsible for the data practices of any third-party service, and we encourage you to review the privacy policy of any payment provider you use before submitting personal or financial information to them.

cvbaji does not embed third-party advertising networks, affiliate tracking pixels, or social media widgets on its platform that would collect your personal data for external purposes.

12 Changes to This Privacy Policy

cvbaji may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal standards. When material changes are made, we will notify registered players by email to the address on file, and a prominent notice will be displayed on the cvbaji platform for a reasonable period following the update.

The effective date displayed at the top of this document indicates when the current version entered into force. We encourage you to review this Privacy Policy periodically. Continued use of the cvbaji platform following notification of an update constitutes your acceptance of the revised Policy.

If you have questions about any changes to this Policy, please contact our support team at [email protected] or via live chat, available 24 hours a day, 7 days a week, all year round (BST, UTC+6).

13 Relationship to Other cvbaji Policies

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, all of which are published on the cvbaji platform and collectively govern your relationship with cvbaji. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a matter relating specifically to personal data, this Privacy Policy shall take precedence.

All three documents together constitute the full framework under which cvbaji operates and under which your rights as a player in Bangladesh are defined. If you have not yet reviewed the Terms & Conditions, we encourage you to do so via the link above.